Terms and Conditions
Introduction
HORUX LAB owns and manages the web portal www.horuxlab.com and its associated domains and subdomains, when using or browsing any of the pages owned by HORUX LAB you acknowledge that you have read, understood and accepted these terms and conditions and all laws and applicable regulations. If you do not accept these terms and conditions, you should not use this site, so we suggest you contact us by phone at 01 (81) 2658-3080 or by email contacto@horuxlab.com. We can make changes to these terms and conditions at any time and without prior notice, so we suggest that you visit this page periodically to review them, by using this site after we have made any changes, you accept those changes.
We remind you that HORUX LAB does not share, sell, or distribute the requested information to any third party.
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Terms of Service
We reserve the right to change, modify, add or delete parts of these Terms and Conditions of use at any time. Changes will be effective when posted on the site without notice. Please check periodically for updates to these Terms and Conditions of Use. Your continued use of www.horuxlab.com, following the posting of changes to these Terms and Conditions of use, constitutes your acceptance of such changes.
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Shipping, Returns and Cancellations
Most of the communication that we will have with you will be done by email, so it is essential that you regularly check your mailbox (and your spam folder, since anti-spam filters can sometimes be wrong) after making a buys.
We take care to serve our customers in the best possible way, part of this service may include contacting you after you have placed your order online.
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Credit card and debit card
At the time of making your purchase, you will receive an email that will say “We have received your order. Thank you!". It is possible that your order goes through the data validation area, that they call you by phone or contact you by WhatsApp or mail and ask you for some information to confirm. Don't worry, it is part of the process. Later, another email will be sent informing you that your product is on its way.
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Bank transfer / bank deposit / deposit in Oxxo
At the time of making your purchase and receiving the email “We have received your order. Thank you very much! ”, You have 5 calendar days to pay, make the transfer, or deposit the money. As long as we have not received the payment, we will send you an email to remind you about making the payment. If more than 5 calendar days pass after placing your order and you still have not paid, your order will be automatically canceled. The day your payment is credited a confirmation email will be sent to you. Later another email will be sent informing you that your product is on its way.
Deposits are made in the account of a natural or legal person, depending on whether it is made through MercadoPago or directly with HORUX LAB, whose name and information required for payment will be provided at the time of confirming your order.
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Acceptance of Terms:
The content of www.horuxlab.com is for informational and illustrative purposes only. The representations of products expressed on our page may vary. Presentations or opinions expressed on this site are those of the person posting such content and may not reflect our views.
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In order to use our site www.horuxlab.com and make a purchase you must be at least 18 years of age or be accessing under the supervision of a parent or legal guardian.
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You should consider that there are cases in which an order cannot be processed for various reasons. In that sense, HORUX LAB reserves the right to deny or cancel any order for any reason, at any time, always returning your payment. In addition, it must be clear that additional information may be requested, even before accepting the order.
During the registration process, you agree to receive promotional emails from HORUX LAB, however you can subsequently opt out of receiving such promotional emails by clicking the link at the bottom of any promotional email. The user accepts the veracity of the data entered by him, and accepts the responsibility and commitment involved in ordering a product by placing an order through this system.
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Warranty
All HORUX LAB products have a guarantee against shipments and production and / or manufacturing defects, in case of receiving a product in poor condition or with any physical damage, please contact us at contacto@horuxlab.com or by phone 01 (81) 2658-3080 to be able to make the corresponding changes.
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In order to apply the guarantee, the following requirements must be met:
1. You must notify our team of the warranty return by mail or WhatsApp within 5 calendar days from the day of delivery, describing the damage or defect and attaching a photograph.
2. The product must be returned in the same conditions in which it was delivered and must arrive in its original packaging and, where applicable, with accessories or gifts included.
3. Only in cases where our Horux Lab team notifies you by mail, call or WhatsApp that it is not necessary to send the product back, you can keep it.
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The response to your guarantee will be immediate and a new product and its tracking number will be sent to you the same day.
Privacy Policy
Notice of Privacy
HORUX LAB respects your privacy and is committed to protecting it. We provide you with this privacy policy to inform you of what data we collect and how we use it. We consider it important that our commitment is known to you, so we will never sell or rent the information to third parties. We hope this eliminates any concerns you may have about providing information to us. Please read this privacy policy carefully as you accept the practices described and visit this page regularly for changes and notices that are made.
For what purpose we collect and use your personal data?
Your personal data will be used for the following purposes:
- Send you promotions and discount coupons.
- Provide the services and products required by you.
- Provide information on the services offered in the company.
- Inform about changes or new products and services that are.
- To comply with obligations to our customers.
- Evaluate the quality of the service, and carry out internal studies on consumption habits.
What personal data do we obtain and from where?
For the purposes indicated in this privacy notice, we may collect your personal data in different ways: when you provide them directly to us by various means, when you subscribe to our mailing list, when you participate in our promotions, when you become a member of our page, when you place an order, when you give us information in order to provide you with a service, when you request quotes from us, when you visit our website or use our online services, and when we obtain information through other sources that are permitted by law.
The data that we obtain through this means can be:
Name, Company, Telephone, Email, Company name, RFC, Address, Postal Code, City, State, Country, among others.
You can visit our website and browse without having to provide personal data. During your visit to the site, you will remain anonymous and at no time will we be able to identify you.
ARCO Rights (Access, Rectification, Cancellation and Position)
The personal data provided by the user will be part of a file that will contain their profile. The user can modify their profile at any time by sending us an email to contacto@horuxlab.com, You can also notify us of the cancellation of the information processing and the cancellation of your file, by the same means or by calling 01 (81) 26583080. HORUX LAB advises the user to update their data each time they undergo any modification, as this will allow them to provide a more personalized service.
Use of cookies and web beacons
Cookies are small pieces of information that are sent by the website to your browser and are stored on your computer's hard drive and are used to determine your preferences when you connect to the services of our sites, as well as to track certain behaviors. or activities carried out by you within our sites. This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies, which are text files located on your computer, to help analyze how users use our site. The information generated by the cookie about its use (including your IP address) will be directly transmitted and filed by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services related to website activity and Internet use. Google may transmit said information to third parties when required by law, or when said third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of your data by Google in the manner and for the purposes indicated above. In some sections of our site we require that the client have cookies enabled since some of the functionalities require them to work. Cookies allow us to:
a) Recognize it when entering our sites and offer you a personalized experience.
b) Know the personal configuration of the site specified by you.
c) Calculate the size of our audience.
d) Show you advertisements on the GoogleTM display network of HORUX LAB products or services that are likely to be more relevant to you.
How can you control advertising cookies?
You can use the Ads Preferences Manager to manage the Google ads that appear. You can also manage a large number of company cookies used for online advertising through the US page aboutads.info/choices or the European page Your Online Choices.
Modifications to the privacy notice
We reserve the right to make modifications or updates to this privacy notice at any time, in order to attend to new legislation, internal policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public through our website.
Shipping Policy
Delivery times
Delivery times are subject to the type of shipment you selected (Standard Shipping or Express Shipping or International Shipping) and the restrictions on the part of the parcel, there are areas where the parcel may take longer than estimated or where it does not cover delivery to address and only applies shipping to DHL or FedEx offices (happens). In the absence of coverage by the parcel, a HORUX LAB advisor will contact you to solve the problem as quickly as possible and assign the shipment to the DHL or FedEx office closest to your home.
Home delivery
To send a product to your home, it is necessary that you provide us, at the time of placing your order, the following information about your full address:
Street
Number
Internal Number (if applicable)
Cologne
Between streets
Address or Company Reference
Postal Code
Town
Condition
Country
Telephone contact
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Take advantage of the Address 1 space for Street, Number, Internal Number (if applicable) and Neighborhood; and Address space 2 for Entre Calles and Reference of the Domicile or Company.
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Once the shipment is made, your guide number will be sent by mail or WhatsApp with which you can track your package on the DHL or FedEx page.
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It is important that you know that a maximum of 2 attempts will be made to deliver your order, if you are not found, a delivery notice will be left and on the second unsuccessful attempt, a HORUX LAB advisor will contact you to review your order and Pick it up at the DHL or FedEx branch closest to your home. If we do not have a response from you, we will need to cancel your order for security reasons, so we ask you to be aware of the delivery of your order and that your contact information is correct to avoid a non-delivery. successful.
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Shipping to DHL or FedEx office (Occurs)
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In case you require us to send your order to a DHL or FedEx office, please provide in Address 1 the address of the desired parcel and in Address 2 if it is DHL Occurs or Fedex Occurs. In addition to your full name and contact telephone number. Once the shipment has been made, your guide number will be sent by mail or WhatsApp with which you can track your package on the DHL or FedEx page to know when you can receive your package. Check what you have to bring:
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If you remove the owner of the purchase:
IFE, INE or passport.
Guide number.
If another person of legal age withdraws:
IFE, INE or passport of whoever withdraws.
Copy of the IFE, INE or passport of the owner of the purchase.
Power of attorney.
Guide number.
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Tracking and warranty
All shipments have a tracking number and can be tracked in real time on the official DHL and FedEx phones and websites, shipments are 100% insured and any loss or damage caused by the parcel is guaranteed and a new product will be shipped. and your guide number the same day you request the warranty.
Return policy
Return policy
Due to the nature of our products we do not have returns when the product was opened.
For warranty cases, only changes can be made for another of our products since HORUX LAB does not make cash refunds. A photo of the product to be returned must be taken, clearly showing the damage, and sent along with the warranty return report.
An advisor will contact you to make the advice and / or changes necessary for you to be fully satisfied.
Cancellation Policy
You have the right to cancel your order at any time before it has been shipped to your address.
1. You must notify our team of the cancellation prior to receiving your shipping waybill number.
2. Our team will verify that your order has not been sent to your address, and if so, it will try to stop the shipment.
3. Once validated that the shipment has not been made, our team will notify you that the cancellation was accepted and your money will be refunded using the same method you used to pay or you will be asked for an account number for deposit.
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If you have concerns related to other information and it is not expressed in any of these documents, you can send us an email to contacto@horuxlab.com or contact us at 01 (81) 2658 3080.